Return Goods Policy

A Return Authorization Number must be obtained before returning goods. Call 800-428-1610 for your RMA Number. GOODS RETURNED WITHOUT AUTHORIZATION WILL BE REFUSED!
Return Authorization Number (RMA#) must be on the outside of returned package. RAM# indicates authorization to return product(s) for evaluation only. It does not imply credit, exchange, etc.
No goods may be returned for credit more than 10 calendar days after the receipt of order.
NO CREDIT ALLOWED ON RETURN OF SPECIAL ORDER, STERILE PACKAGED, ALTERED OR AUTOCLAVED ITEMS.
All goods returned must have the original packaging. If original packaging is missing, goods are subject to a repacking fee.
The customer is responsible for wrapping, packing and insuring the item(s) being returned to protect from damage during shipping.
All returns will be SUBJECT to a RESTOCK CHARGE of 25%, unless the item(s) was shipped in error.
All merchandise should be insured.
All freight charges must be paid by the purchaser when returning goods, both to and from the purchaser.
IF SHORTAGES AND/OR DAMAGES OCCUR, YOU HAVE 48 HOURS TO MAKE A CLAIM. In this event, take photos to document the incident. Do not discard packing materials.
Orders on trial that exceed the agreement date constitutes agreement to purchase. Trial agreement must be on file.
All repairs sent in for evaluation/estimates must be disinfected or autoclaved before returning. Repairs that are approved for repair must be paid in advance. Please call for Evaluation/Repair Form prior to sending your product(s) to us.
Return Authorization Number expires in 10 days from issued date.
Skin Care Products, Compression Garments and Soft Goods are final and cannot be returned for any reason.

Return Goods Policy

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